Refund policy

Returns & Refunds Policy

Last Updated: August 11, 2026

We want you to be happy with your Bardwell purchase. If something isn’t right, please contact us and we’ll do our best to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, products must be unused, unopened, and in their original packaging. For hygiene and safety reasons, we cannot accept returns of skincare products that have been opened or used, unless the product is damaged or defective.

To request a return, contact us at hello@bardwellskin.com with your order number and reason for return.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping

Unless the product is damaged, defective, or you received an incorrect item, the customer is responsible for all return shipping costs.

If your product arrives damaged or defective, or you receive the wrong item, Bardwell will cover the cost of return shipping.

Original shipping charges are non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible at hello@bardwellskin.com.

Please include your order number and photos of the issue so we can resolve it quickly.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@bardwellskin.com.

European Union Returns

Where applicable, customers in the European Union may have a legal right to cancel an eligible online purchase within 14 days of receiving their order.

Certain sealed goods may be exempt from this right once opened where they are not suitable for return for health protection or hygiene reasons. Nothing in this policy limits any consumer rights provided by applicable law.